GUEST SERVICES (Host, Runner, Busser, Barback)
Are you a people person who loves the challenge of a fast-paced environment? Do you thrive on delivering an amazing guest experience as part of a dynamic team? Do you have a passion for craft beverages and artisan food ? If so, then you are a great candidate for bartender at Catch-a-Fire Pizza. We offer competitive pay plus great benefits such as health insurance, a 401(k) plan with company match as well as additional team member perks.

POSITION SUMMARY

Catch-a-Fire Pizza is now hiring a full-time guest services team member. We are seeking a passionate hospitality professional who is responsible for ensuring that all guests have the highest quality experience possible. The Guest Services Department consists of multiple jobs, including: Host, Busser, Barback, and Runner. Part time hours are also available. This position will require working evenings and weekends.

Preferred Qualifications

Customer Service Experience

Requirements

Excellent communication and customer service skills
Being extremely accommodating and going the extra mile for our guests
Dependable attendance and punctuality
Ability to work with professionalism with all team members and guests at all times; professional appearance and demeanor
Extremely knowledgeable about all menu items including food and beverage, features, special dietary needs and allergy information
Must be able to thrive and excel in a fast-paced environment and consistently uphold very high standards
Technology aptitude for working with POS and digital register; Ability to handle payments accurately and responsibly
Must be able to maintain a positive attitude at all times and demonstrate teamwork
Attention to detail, ability to work unsupervised while maintaining safety and quality standards

Responsibilities

Be a Brand Ambassador! Promote Catch-a-Fire’s goals and company culture; follow company policies & procedures
Greeting all guests immediately and helping guests find seats in the dining and bar areas as needed
Escorting guests to their seats in the dining areas and suggesting seating in the bar area as needed
Taking carryout orders in person and over the phone; taking payments with speed and accuracy; responding in a proactive and friendly manner to any guest concerns to ensure outstanding satisfaction
Checking out carryout customers by locating and coordinating orders
Being extremely knowledgeable about our menu; answering guests’ questions, providing outstanding customer service and making recommendations
Running and serving food/beverages to guests in a professional and timely manner
Bussing all areas of the restaurant in a professional and timely manner
Understanding our online ordering system, and being knowledgeable regarding information such as hours, directions, menus, general operations, etc.
Completing opening and closing duties to allow for a successful service (cleaning, organizing, restocking)
Completing side work duties, including polishing glassware and silverware, cleaning floors, sanitizing tables, bussing and maintaining overall cleanliness of the restaurant space
Acknowledging and thanking all guests as they depart

Benefits

Health, Dental & Vision Insurance
401(k) Plan with excellent company match
Paid Time Off
Staff Meal Discount + Additional Discounts
Ongoing Career Development
Opportunity to join a vibrant and growing company!

PHYSICAL REQUIREMENTS

Ability to frequently sit, stand, walk, stoop, kneel, crouch
Ability to frequently talk, hear, taste and smell
Vision abilities include close vision, distance vision and the ability to adjust focus
Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.

Come be a part of our dynamic team! Please reply by email with your resume for consideration.

Catch-a-Fire Pizza was founded by Jeff and Melissa Ledford in 2012. Their food truck hit the streets of Cincinnati in 2013, serving wood-fired pizza all over the city, and becoming one of the area’s premier caterers. Within the last ten years, the company has experienced impressive and consistent growth, evolving from a handful of employees serving strictly from a food truck to three brick and mortar locations with a team of 130.

Since its inception, Catch-a-Fire Pizza has successfully built a reputable and marketable brand in the greater Cincinnati area while creating a strong company culture. Dedication, professionalism and passion have propelled the company to be one of the top dining destinations in Cincinnati. Catch-a-Fire Pizza specializes in Neapolitan-style wood-fired cuisine that is creative, healthy and delicious. Their elevated, yet approachable style is Chef-driven and their passion for food and beverage is evident in every aspect of the operation. Catch-a-Fire’s team of culinary professionals consistently offers high-quality food using the best, local ingredients. The menu is vibrant and diverse and certain to please everyone including families, pizza purists, foodies, vegetarians and vegans.

OUR MISSION

1% of our gross annual sales is donated to environmental nonprofits through our partnership with 1% for the Planet. We are committed to finding sustainable ways to operate our company such as sourcing food from local suppliers, composting, partnering with sustainable companies and volunteering in our local communities.

We invest in our people and promote from within. We offer all full-time employees health insurance, paid time off and contribute toward their retirement.

We are a craft restaurant, making all of our dough and sauces in house and sourcing the best local ingredients. We hold our food to a high standard and do not compromise on quality. Our food is not fast food; it is made to order, so although it might take a little longer, it will be worth the wait.

We believe it’s important for every one of us to find time to explore, grow and follow our passions… FEED YOUR FIRE!

CATCH-A-FIRE PIZZA LOCATIONS

BLUE ASH - Restaurant, Bar & Bottle Shop

Catch-a-Fire Pizza's Blue Ash restaurant, bar & bottle shop in downtown Blue Ash has a beautiful, relaxing dining space with a large patio and garage doors, giving the space a welcoming indoor/outdoor feel. Catch-a-Fire has successfully established a thriving business by engaging with the community and offering everything from wine tastings to trivia and live music.

LEBANON - Taproom & Event Space

Catch-a-Fire Pizza opened a third location in Lebanon, OH in late 2022. The space is expansive with a large dining room, indoor/outdoor bar and patio as well as a private event space. Located in downtown Lebanon, Catch-a-Fire has paved the way for a fun and dynamic dining scene for the growing Lebanon community.

WESTWOOD @ West Side Brewing Taproom

Catch-a-Fire operates an expansive exhibition kitchen, highlighting the experience at WestSide Brewing, allowing customers to view three wood-fired blazing ovens and feast on everything from specialty pizzas to artisan appetizers, salads, and desserts. Catch-a-Fire Pizza is the exclusive caterer of WestSide Brewing’s private events spaces in Westwood.

COLLEGE HILL - Restaurant, Bar & Event Space

Coming Soon!

(if you already have a resume on Indeed)