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Guest Services Lebanon

Guest Services

Part Time • Lebanon
GUEST SERVICES (Host, Runner, Busser, Barback)
Are you a people person who loves the challenge of a fast-paced environment? Do you thrive on delivering an amazing guest experience as part of a dynamic team? Do you have a passion for craft beverages and artisan food ? If so, then you are a great candidate for bartender at Catch-a-Fire Pizza. We offer competitive pay plus great benefits such as health insurance, a 401(k) plan with company match as well as additional team member perks.
 
POSITION SUMMARY
Catch-a-Fire Pizza is now hiring a full-time guest services team member. We are seeking a passionate hospitality professional who is responsible for ensuring that all guests have the highest quality experience possible. The Guest Services Department consists of multiple jobs, including: Host, Busser, Barback, and Runner. Part time hours are also available. This position will require working evenings and weekends. 
 
Preferred Qualifications
  • Customer Service Experience 
Requirements
  • Excellent communication and customer service skills
  • Being extremely accommodating and going the extra mile for our guests
  • Dependable attendance and punctuality
  • Ability to work with professionalism with all team members and guests at all times; professional appearance and demeanor
  • Extremely knowledgeable about all menu items including food and beverage, features, special dietary needs and allergy information
  • Must be able to thrive and excel in a fast-paced environment and consistently uphold very high standards
  • Technology aptitude for working with POS and digital register; Ability to handle payments accurately and responsibly
  • Must be able to maintain a positive attitude at all times and demonstrate teamwork
  • Attention to detail, ability to work unsupervised while maintaining safety and quality standards
 
Responsibilities
  • Be a Brand Ambassador! Promote Catch-a-Fire’s goals and company culture; follow company policies & procedures 
  • Greeting all guests immediately and helping guests find seats in the dining and bar areas as needed
  • Escorting guests to their seats in the dining areas and suggesting seating in the bar area as needed
  • Taking carryout orders in person and over the phone; taking payments with speed and accuracy; responding in a proactive and friendly manner to any guest concerns to ensure outstanding satisfaction
  • Checking out carryout customers by locating and coordinating orders
  • Being extremely knowledgeable about our menu; answering guests’ questions, providing outstanding customer service and making recommendations
  • Running and serving food/beverages to guests in a professional and timely manner
  • Bussing all areas of the restaurant in a professional and timely manner 
  • Understanding our online ordering system, and being knowledgeable regarding information such as hours, directions, menus, general operations, etc.
  • Completing opening and closing duties to allow for a successful service (cleaning, organizing, restocking)
  • Completing side work duties, including polishing glassware and silverware, cleaning floors, sanitizing tables, bussing and maintaining overall cleanliness of the restaurant space
  • Acknowledging and thanking all guests as they depart 
 
Benefits
  • Health, Dental & Vision Insurance
  • 401(k) Plan with excellent company match
  • Paid Time Off
  • Staff Meal Discount + Additional Discounts
  • Ongoing Career Development
  • Opportunity to join a vibrant and growing company!

PHYSICAL REQUIREMENTS
  • Ability to frequently sit, stand, walk, stoop, kneel, crouch
  • Ability to frequently talk, hear, taste and smell
  • Vision abilities include close vision, distance vision and the ability to adjust focus
  • Able to carry trays and move items weighing up to 30 pounds and able to stand for 8 consecutive hours.

 
Come be a part of our dynamic team! Please reply by email with your resume for consideration.




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Benefits

Health, Dental, & Vision Insurance
Staff Meals + Additional Discounts
401(k) Plan with company match
Paid Time Off
Bonuses
Ongoing Career Development
Opportunity to Join a Vibrant and Growing Company

What brought me to Catch-a-Fire Pizza was that I have friends who work here and they had good things to say about the environment. Once I started, everything turned out to be true. I had never been around any group of people that have been more accepting, more welcoming, more caring. I think people should work here because it is not your usual work environment. They really, truly care about their employees and they care about their customers. They care about you as a whole, not just as a human being that does work for them.

Kylie Harmeyer
Server
Blue Ash